OLINTEL : AI AND RPA

OL INTEL – WHATS AI ?

The five senses traditionally ascribed to humans are

5-senses.jpg?zoom=1.25&w=562

[1] vision,

[2] hearing,

[3] taste,

[4] smell and [5] touch.

[6]

A sixth “sense” could be proprioception, the perception of body position, which is important for balance and agility in movement. It could also include perception of stimuli from within the body, such as pain, hunger, or thirst.

human_body_five_senses.gif?zoom=1.25&resize=562%2C262

You may wonder, what does AI and ROBOTS have to do with 6 human senses. And the answer is : Its all about – simulating or replicating – the above 6 senses in Robots:

512ASezwhiL.jpg?zoom=1.25&fit=500%2C440&ssl=1

how? you may ask

and what are the names of the technologies that augment – aid – or impart the above 6 senses in Robots:

here they are

[1] VISION – this involves, reading text, images, videos – etc – Now, in this aspect, the name of the technology is called Computer Vision – and yes, this field is quite evolved now..

We – at OL INTEL – are yes able to READ – text and Images – Both .. Our use case doesn’t involve videos so, we dont have video – but MANY APPLICATIONS – including My friend Rashid’s Company – has VIDEO VISION as well.

[2] Hearing – This involves – the ear – in human – and receptors and sensors etc – in Robots – example is VOICE RECOGNITION to HEAR stuff – This is also quite developed, ALEXA AND GOOGLE HOME – and My friend’s AI – TRACE. involves Hearing also..

we plan to have hearing as well.. – but at a later stage..

[3] [4] [5] – the taste, smell and touch – is very hard – and so far – we dont have any advancement in these aspects .. Specially in taste.and Smell.. Touch to a certain extent – is there and is used in PHYSCIAL Robotos.. we dont have this in our OL Intel

This is MANUJ NAMAn’S COMPANY ANANTAK – MANUJ IS FROM IIT AND INSEAD

[6] The Sixth sense – balance and coordination is – used in PhySICAL Robotos – and drones are one example of that. We are in SOFTWARE -where this faculty isnt required..

Now,yes, this is a HARD area. Its not easy. Its challenging. To get to the level of all 6 senses – I am not sure it would ever be possible, unless we marry Genomics and AI – and Cloning etc –

now, you may ask, ok – so, where would be the first – use of AI and Robots:?

Here is the answer -> WHEN EVER AND WHERE EVER THE PROCESS OR TASK IS – RULE BASED AND/OR REPETITIVE – ITS RIPE FOR THE ROBOT

and hence ROBOT will arrive : be it in software avatar or in physical form

so,

RULE + REPETITIVE = RIPE 4 ROBOT

robot_v2-1.png?zoom=1.25&resize=562%2C360&ssl=1

{ software robots are called Bots, and physical ones are mostly called robots}

NOW, you may ask, is there a name for this – rule based and repetitive automation or augmentation by bots or robots and the answer is yes.

and the name is RPA – Robotic Process Automation.

but thats the first step.. and the easiest one to do..

so, whats the next phase or the harder level of AI ?

well, the harder part is – when its UNSTRUCTURED – DATA OR PROCESS OR TASK – in other words when its not PURELY RULE BASED AND REPETITIVE

in short, when BRAIN is required – when ANALYSIS is required – ie, when COGNITION is required… Cognition involved – analysis and some JUDGEMENT OR DECISION to be taken by the robot

injecting-ai-into-rpa.jpg?zoom=1.25&w=562&ssl=1

Lets take an example of FORMS:

Its one thing to simply Fill the Forms by collating data from multiple places, Its harder when you have to use your brain and make sense of the data – this is when BRAIN is required: – for instance: in Insurance industry – there is – yes a lot of FORM FILLING – enter this – enter that, Type name, SSN, ADDRESS AND OTHER FIELDS – – very repetitive, mundane and quite boring – and tiring to say the least.

But – after data IS entered – the insurance company or the agent has to DECIDE – whether to GIVE INSURANCE OR NOT AND IF YES, THEN WHAT WOULD OR SHOULD BE THE RIGHT PREMIUMS

robot-image.jpg?zoom=1.25&w=562&ssl=1

and the same is involved in detecting Fraud and instances where in the agent or the back office of the Insurance company has to read the claims – and then – decide on the claims processing etc ..

these steps are a bit more involved – and invoke the use of human or robotic brain – this is why – this piece isnt called ROBOTIC – process automation but and instead its called COGNITIVE AUTOMATION.

do, we at OL INTEL – offer COGNITIVE PROCESS AUTOMATION – ALSO CALLED INTELLIGENT PROCESS AUTOMATION BY US ?

THE ANSWER IS YES

nOW, THE ABOVE EXAMPLE WAS THAT OF INSURANCE – industry

Similarly BANKS – and other industries have the same or similar needs

so, whats CALLED A USE CASE ?

well a use case is a name given to the APPLICATION OF A TECHNOLOGY OR APPLICATION OF: A SET OF TECHNOLOGIES TO A GIVEN – DEFINED – SPECIFIC PROBLEM AND SOLUTION IN AN INDUSTRY .. VERTICAL..

why the use of the word VERTICAL ? – well, Vertical – means WITHIN a GIVEN INDUSTRY – such as BANKING VERSUS MOBILE – VERSUS INSURANCE VERSUS FINANCE – ETC ETC

why use versus ? – well its just a word to DIFFERENTIATE – the tasks or processes involved in an industry – as opposed to AMONG OR BETWEEN INDUSTRIES ..

SO, WHATS HORIZONTAL ? – well horizontal is a term used in contrast to a vertical – because and when – the USE OF A PROCESS, TECHNIQUE OR TECHNOLOGY is – the SAME – THROUGHOUT THE DIFFERENT Industries

FOR EXAMPLE ? – THE READ – the VISION part – is HORIZONTAL – in other words COMPUTER VISION IS REQUIRED AND IS APPLICABLE AND HENCE APPLIED in all industry segments where there is a NEED TO SEE – AND THEN – ACT

for example ? – well for example in BOTH banks and insurance companies – if you want AI – there would be documents – in paper or electronic format – same for Legal by the way

and whenever you have a need to SEE – a document – which could be image – or text or video – the COMPUTER VISION PIECE WILL BE REQUIRED – and hence the term horizontal not vertical.

Horizontal means – ACROSS – the INDUSTRIES

Vertical means – SPECIFIC to an Industry ..

For example in BOTH EXPENSE REIMBURSEMENT – and IN INSURANCE – the word DOCUMENT is involved – Yes, of course in the case of Travel and Entertainment – industry – the name of the document is receipts – and the Goal is – REIMBURSEMENT .. { hence the term expense reimbursement, basically expenses incurred by employees on behalf of the business or government that employed the employee”

In the case of Insurance the name of the DOCUMENT IS POLICY DOCUMENTS OR CLAIMS DOCUMENTS and in case of Banks, it would be new accounts and LOAN PROCESSING

another example is AP AND AR – meaning ARAP – meaning Accounts Receivables and Accounts Payable.

Accounts Payable means – someone sent a document – called INVOICE – which has your name and address and some ID number – and an Itemized Bill – with charges – separated by diferent lines – hence called LINE ITEMS – – and that totals to be – the final amount you NEED TO PAY – hence word accounts PAYABLE ..

Accounts Receivable is – the amount you have to or expect to RECEIVE from the customer.

FOR example – and this is a small example

for example – IF YOU BUY A PIZZA from a shop or restaurant – they give you a piece of paper, that tells you

[a] what you bought – which is the pizza

[b] what time you bought the pizza – which is the date and time..

[c] what comprises the pizza – this could be the toppings etc

[d] whats the name of the product – this could be like Pizza Green House..

[e] what is the name of the shop – this is there in words and sometimes in Logos – in form of water mark.

[f] the VAT in some names and Now GST – the tax in India – and then there are other pieces of data, in that small document – which is called RECEIPT .. – if u do personal accounting, then in accounting parlance, lets say the pizza is $ 9.99 – then – ? well, the ACCOUNTS PAYABLE – will have an entry on YOUR books – which would be $9.99 and then the PIZAA shop – will have an entry caleld $9.99 – in accounts receinavle – rather – it would be in some other accounting name filed – named Goods Sold – AND within that -the pizza shop owner, may have different codes – like

if – pizza sold is green house – then the cose is 1 and if its maragarita pizza then code is 0 – whateevr they want to code it as

this coding and stuff is – i think – { as far as ai can remember from financial accounting class, when 2004 i left which is when olga met ajay movies was played ” } there are some words called

Journal Entry, General Ledger and CHART OF ACCOUNTS etc

NOW, when its – YOU BUYING A PIZZA ON A BUSINESS TRIP – then its called – EXPENSE RECEIPT – AND THE GOAL is REIMBRUSEMENT

in that case – the above A THROUGH F – information will be EXTRACTED – ie Chiseled out from the DOCUMENT – which we will call RECEIPT – not ACCOUNTS PAYABLE or Invoice..

and thats the D – the DIS-ASSEMBLY part – in our DIA – this D is possible only when someone – can READ – all that [a] through [f] data mentioned above – and piece it one by one in a line item – also called itemized fashion or form.. this READING the RECEIPT employs COMPUTER VISION

now, when the company – your employer – receives this receipt – { along side gazillions of other receipts from you and other employees} it has to do at least the following

[1] ACCEPT this data – generated or rather sent by the Robot –

[2] AUDIT the data sent – audit is done to ensure that the money spent was within the company policy or norms – Imagine – getting a breakfast receipt for $200 – when your company has a limit of less than $25 for break fast – AND yes, of course – there could be – and sometimes are – fraudulent or bogus expenses

[3] Advise – Its easy in case of pizza and dollar amounts being small or within the company policy or norms – but – some companies ask their Finance departments to find WAYS to CONTROL – as in REDUCE costs – incurred – ..

W.png?zoom=1.25&w=562&ssl=1

For example – a company may be able to – analyze all the expenses – and then realize that – they may be better off negotiating a corporate discount – from their vendors – { vendors is a term used for anyone who supplies/provides goods or services to a business

– for example: hotels, airlines, rental cars etc – are vendors – who often get calls or emails from companies asking for Volume Discounts [ read lower prices, because we buy in volumes – ie buy in tons and kilos from you –  Volume is basically a business term for LOTS OF STUFF – ALSO called QUANTITY ] – this is called CORPORATE DISCOUNT RATE – for example? – well for example from Monday through Thursday or Friday I used to Live in Hotels, – mostly Marriott, in USA – and used to use HERTZ rental car – and we yes had AMEX – called american express corporate travel whom i used to call to book – hotel and car and taxi etc – there are many hotels in USA and yes in Israel and India also – and at least 2 rental car companies -in USA ]

so, usually a company does this – IF YOU DONT GIVE ME A 30 % DISCOUNT ON THE STANDARD RATE – MR HERTZ – then I would make AVIS the rental car compnay of choice for my travelling EMPLOYEES – meaning those in : Sales, and/or consulting road warriors

same with Hotels – as in ” YO – ME IS KPMG – CONSULTING – WE HAVE 50,000 CONSULTANTS STAYING IN HOTELS – EVERY WEEK, 52 WEEKS A YEAR MINUS CHRISTMAS. IF YOU DONT GIVE ME CORPORATE RATE – READ DISCOUNT – then – I WOULD CHOOSE SHERATON INSTEAD OF YOUR NICE BUT PRICEY HOTEL.

so, ?

well, so – we can have – an AI company in T & E segment – called Business Travel and Entertainment segment that makes this EXPENSE REIMBURSEMENT – curently done manually a thing of the past, freeing employees from the mundane, repetitive, boring and tiring tasks.

HOW ARE WE DIFFERENT THAN OTHERS ?

HERE

MOST DO JUST AUTOMATION

we can do

ALL THE 4 A s

[1] AUTOMATE

[2] AUDIT

[3] ANALYZE

[4] ADVISE

.

Isnt it all about THE RAT RACE : READ – ANALYZE – TYPE ?

artificial_intelligence_machine_learning_thinkstock_639426256-100724413-large.jpg?zoom=1.25&resize=562%2C495&ssl=1

Thanks in Advance,
Sincerely
Ajay